Shipping & Returns
What are your shipping policies?
Order processing:
Prestige Cosmetics is closed on weekends and major holidays. All orders received on Friday, Saturday and Sunday will begin processing the following Monday.
Domestic shipping policies:
Standard shipping:
Please allow 48 hours for your order to be processed, packed and shipped. Standard Shipping is estimated between 2 to 3 business days after shipment is made. Most orders within the Continental US have a flat rate shipping fee of $5.00.
Expedited shipping:
Expedited orders shipped via ups 2nd day air or ups next day air. Orders must be placed before 8:00am (est), Monday through Friday, to ship the same day. Please allow 1 full business day for these orders to be processed, picked, packed and shipped. Please note expedited orders placed on Friday will be delivered within the following business day (except for all major holidays).
Shipping outside of the Continental US:
Orders shipped to Alaska, Hawaii, Virgin Islands, Puerto Rico and Guam can only be shipped via USPS first class mail.
Shipping confirmation:
A shipping confirmation with your tracking number will be sent to the email address you provided as soon as your order is shipped. Please track your shipment, as Prestige Cosmetics is not responsible for lost or stolen packages.
Free shipping promotion:
Standard shipping is free for orders of $35 or more before tax. Unfortunately, orders shipping to Alaska, Hawaii, Virgin Islands, Puerto Rico and Guam are ineligible for this promotion.
International shipping policies:
Prestige Cosmetics currently ships internationally to Australia, New Zealand, Canada and Mexico. International shipping taxes are calculated at checkout.
What is your return policy?
In the unlikely event that you receive an item that is damaged, please contact us at customercare@prestigecosmetics. com. We will send a postage paid envelope in which to return the item for immediate replacement. Should you experience a particular problem with one of our products, please contact us with the information for review. Please include your e-mail address and order number in order for us to find your information.
How do I track my order?
Once you receive your Shipping Confirmation e-mail, you can log-in to your account and check the status. You can also use our dedicated tracking page.
Why is my order on hold?
You may be contacted via email for verification as all orders are subject to review. The sooner you get back to us, the sooner we can ship out your order.
Can I return products to you that i purchased in-store?
No, we only process returns for products purchased online at http://www.prestigecosmetics.com
What if i didn't receive my tracking email?
First, check your spam/junk folder. If you still cannot locate your tracking information, please contact customer service at customercare@prestigecosmetics.com
What do I do if tracking says my package was delivered, but I never received it?
Please contact us at customercare@prestigecosmetics.com
Do you ship to p.o. boxes/apo/fpo/dpo?
Yes, we ship to p.o. boxes/apo/fpo/dpo via UPS Mail Innovations. Please note that if you need to return/exchange orders shipped to an apo/fpo address, they are ineligible for a complimentary return label.
